btpkr Privacy Policy – How We Protect Your Personal Data

btpkr is an online sports betting and casino platform operating at btpkr.ws and designed specifically for the Pakistani market. btpkr is the data controller for all personal information collected through the platform. This means we are responsible for deciding how your data is collected, why it is used, and how it is protected.

If you have any questions about this Privacy Policy or about how btpkr handles your personal data, you can reach our data team directly at support@btpkr.ws. We aim to respond to all data-related enquiries within 5 business days.

btpkr collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browser when you visit, and from third-party verification and payment providers when necessary to operate the service.

Information You Provide Directly:

• Registration details: name, mobile number, date of birth, preferred username, and password.
• Identity verification documents: CNIC scan or photograph, and proof of address where requested for KYC purposes.
• Payment information: the type and registered details of your Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank account, or Visa/Mastercard. Full card numbers and bank account numbers are processed by our payment partners and are not stored on btpkr servers.
• Communications: anything you share with btpkr support via live chat, email, or in-app messaging.
• Preferences: marketing opt-in choices, responsible gaming limit settings, and notification preferences.

Information Collected Automatically:

• Technical data: IP address, device identifier, operating system version, browser type and version, and screen resolution.
• Usage data: pages visited, time spent on each page, features accessed, games launched, bets placed, deposit and withdrawal activity, and click paths through the platform.
• Session data: login timestamps, session duration, logout events, and failed login attempts.
• Cookie data: as described in Section 6 of this Policy.

Information from Third Parties:

• Identity verification results from KYC partners confirming whether your CNIC details match official records.
• Payment confirmation and fraud screening signals from payment processing partners.
• Fraud and sanctions screening data from anti-money laundering compliance services.

btpkr uses your personal data only for the purposes described in this Policy. We do not use it in ways you would not reasonably expect given the nature of a betting and casino platform. The main purposes are:

• Account Management: Creating and maintaining your btpkr account, processing your login, storing your preferences, and ensuring account security.
• Service Delivery: Processing bets, settling results, running casino games, delivering promotions you have opted into, and operating the poker room.
• Payments: Processing deposits from and withdrawals to your chosen PKR payment method. Confirming payment details against your account identity to prevent fraud.
• Compliance: Meeting our obligations under applicable law including age verification, anti-money laundering (AML) checks, responsible gaming monitoring, and record-keeping requirements.
• Security & Fraud Prevention: Detecting and preventing unauthorised account access, payment fraud, bonus abuse, multi-accounting, and other prohibited activity.
• Customer Support: Responding to your queries, resolving disputes, processing complaints, and following up on responsible gaming conversations.
• Responsible Gaming: Monitoring your betting activity to identify patterns that may indicate problem gambling behaviour and, where appropriate, proactively reaching out with support information or applying account interventions.
• Platform Improvement: Analysing aggregated usage data to improve the platform, fix bugs, and optimise load times — particularly for mobile users on 4G connections in Pakistan.
• Marketing (where you have opted in): Sending you information about relevant promotions, new games, and bonuses via SMS or notification. You can withdraw marketing consent at any time through account settings or by emailing support@btpkr.ws.

btpkr does not use your data for automated profiling that produces significant legal effects without human review. Responsible gaming monitoring flags are reviewed by our team before any account restrictions are applied.

btpkr processes your personal data on the following legal grounds:

• Contract Performance: Processing your registration, managing your account, settling bets, and handling payments are all necessary to perform the contract between you and btpkr. Without this data, the service cannot be provided.
• Legal Obligation: Age verification, KYC checks, AML monitoring, and record-keeping are required by applicable regulations. btpkr must process certain data to remain compliant.
• Legitimate Interests: Fraud prevention, platform security, dispute resolution, and general platform improvement are pursued on the basis of btpkr's legitimate interests, provided those interests do not override your privacy rights.
• Consent: Marketing communications are only sent where you have given explicit opt-in consent. You may withdraw this consent at any time.

btpkr does not sell, rent, or trade your personal data to advertisers, data brokers, or unrelated third parties. Period. We share data only where it is necessary to operate the service or comply with legal requirements, and only with parties bound by confidentiality and data protection obligations.

Categories of recipients:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and Visa/Mastercard acquiring banks receive transaction data necessary to execute deposits and withdrawals. These partners are regulated financial institutions operating under their own data protection obligations.
• KYC & Identity Verification Providers: Third-party services that verify your CNIC against official records as part of our age verification and AML obligations. They receive only the data necessary for verification and do not use it for any other purpose.
• Fraud Prevention Services: Services that screen transactions and accounts for known fraud patterns, money laundering indicators, and sanctions list matches.
• Hosting & Infrastructure Providers: Cloud hosting, content delivery, and database providers who process data on btpkr's behalf under strict data processing agreements.
• Legal and Regulatory Authorities: Where required by a valid legal order, court process, or regulatory authority, btpkr may disclose personal data. We will inform you of such a disclosure unless legally prohibited from doing so.

btpkr uses cookies and similar technologies to make the platform work properly, keep you logged in between sessions, remember your preferences, and understand how the platform is being used so we can improve it.

Types of cookies we use:

• Essential Cookies: These are required for the platform to function. They handle session management, keep you logged in, and maintain your bet slip. The platform cannot work without them and they cannot be disabled.
• Functional Cookies: These remember your preferences — language settings, notification choices, and display options — so you don't have to reconfigure them every visit.
• Analytical Cookies: These help us understand how players use btpkr — which pages load slowly, which features are most used, and where users encounter problems. The data is aggregated and anonymised before being analysed. We use this to make the platform better, particularly on mobile.
• Security Cookies: These assist our fraud detection systems by tracking session behaviour and flagging unusual activity patterns, such as a sudden change in IP geolocation mid-session.

btpkr does not use third-party advertising cookies or allow external ad networks to track your activity across other websites through our platform.

You can manage non-essential cookie preferences through the cookie settings panel accessible at the bottom of any page. Blocking essential cookies will prevent you from logging in or placing bets. Blocking analytical cookies does not affect your ability to use the platform but does reduce our ability to improve it.

btpkr applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and btpkr servers.
• AES-256 encryption for sensitive data stored at rest, including identity documents and payment details.
• Multi-factor authentication options for player accounts and mandatory MFA for all internal btpkr staff systems.
• Regular penetration testing and security audits by independent third parties.
• Role-based access controls ensuring that btpkr staff can only access player data relevant to their specific function.
• Automated intrusion detection and real-time alerting for suspicious access patterns.

While btpkr takes security seriously and applies robust measures, no internet-connected system is entirely risk-free. You play an important role in account security by using a strong, unique password, not sharing your login credentials, and reporting any suspicious activity on your account to support@btpkr.ws immediately.

btpkr retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your btpkr account plus a period of up to 7 years after account closure, to satisfy financial record-keeping and AML regulatory requirements.
• Transaction Records: Deposit, withdrawal, and betting transaction records are retained for 7 years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for 5 years from account closure or the date of the last verified transaction, whichever is later.
• Support Communications: Customer support chat logs and emails are retained for 3 years from the date of the interaction.
• Marketing Consent Records: Records of your marketing opt-in and opt-out history are retained for 3 years after the last consent action to demonstrate compliance.
• Analytical Data: Aggregated, anonymised usage data may be retained indefinitely as it cannot be linked back to any individual player.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with you.

You have the following rights with respect to your personal data held by btpkr. To exercise any of these rights, contact us at support@btpkr.ws with the subject line "Data Rights Request — [type of request]". We will respond within 30 days.

btpkr is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is required during account registration, and btpkr actively monitors for indicators of underage use. If we discover or are informed that an account has been opened by a person under 18, the account will be closed immediately, any winnings will be forfeited, and deposited funds will be returned to the payment source used.

If you are a parent or guardian and believe your child has created a btpkr account, please contact us immediately at support@btpkr.ws. We will investigate and act promptly.

btpkr may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our privacy practices. When we make material changes, we will notify registered players via the mobile number or email address on file at least 14 days before the changes take effect.

The date of the most recent update is shown at the top of this page. We encourage you to review this page periodically. Your continued use of btpkr after the effective date of any update constitutes acceptance of the revised Policy. If you have concerns about any change, you should contact support before the effective date or consider closing your account if you do not accept the new terms.

For any question, concern, or request relating to your personal data and btpkr's privacy practices, please contact us:

• Email: support@btpkr.ws (subject line: "Privacy Query" or "Data Rights Request")
• Live Chat: Available 24/7 within the btpkr platform in both Urdu and English

We aim to respond to all privacy-related enquiries within 5 business days and to resolve data rights requests within 30 days. Complex requests involving large volumes of data or legal review may take up to 60 days — we will inform you if this is the case.

If you are not satisfied with btpkr's response to a privacy concern, you have the right to escalate your complaint. Please first raise a formal complaint by emailing support@btpkr.ws with the subject line "Formal Privacy Complaint". If you remain unsatisfied after our internal review, you may escalate to the relevant data protection authority in your jurisdiction.