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Live Chat
Available 24/7 in Urdu & English. Tap the chat icon on any page.
Available 24/7 in Urdu & English. Tap the chat icon on any page.
Email Support
support@btpkr.ws — we reply within 2 hours.
support@btpkr.ws — we reply within 2 hours.
Response Time
Live chat: under 5 minutes. Email: under 2 hours.
Live chat: under 5 minutes. Email: under 2 hours.
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Account
Payments
Cricket
Casino
Bonuses
Security
Sports
Responsible Gaming
Account & Registration
Registration
Go to the Register page and complete three short steps: (1) enter your Pakistani mobile number (03XX format) and date of birth; (2) choose a username and password; (3) select your preferred payment method and tick the Terms & Conditions. An OTP will be sent to your number for verification. The whole process takes under 2 minutes and you don't need to upload any documents to get started. Your account is live as soon as your number is verified.
You must be 18 years old or older to open a btpkr account and place bets. This is a strict requirement that applies to all registered players. During registration you will be asked to confirm your date of birth. Accounts found to belong to players under 18 will be permanently closed and any balance forfeited.
No. Each player is permitted to hold one active btpkr account. Creating multiple accounts (multi-accounting) is a violation of the Terms & Conditions and results in permanent closure of all related accounts and forfeiture of any balances. If you believe you may have accidentally created a duplicate account, contact support at support@btpkr.ws immediately.
You don't need to submit documents just to open your account and start betting. KYC (Know Your Customer) verification is required when you reach certain withdrawal thresholds — typically over Rs 50,000 — or as part of a routine security check. Verification requires a clear photo of your CNIC (front and back) and a selfie. Once submitted it usually clears within a few hours during business hours.
You cannot change your registered mobile number through account settings yourself — this is a security measure. Contact btpkr support via live chat or email with your current registered number and CNIC verification. Our team will process the number update after confirming your identity. This usually completes within 24 hours.
Yes. You can request account closure at any time by contacting btpkr support. Before closure, any remaining balance will be returned to your verified payment method. If you are closing your account due to concerns about problem gambling, we recommend activating self-exclusion instead — this prevents you from being able to re-register for a minimum of 6 months and stops all marketing.
btpkr's live chat and email support are available in Urdu as well as English. Our support team responds in whichever language you write to them in. The platform interface is in English. If you need any part of the site explained in Urdu, our support team is happy to assist.
Notification preferences — including SMS marketing, in-app alerts, and promotional emails — can be adjusted from your account settings under the Notifications tab. You can opt out of marketing messages at any time while keeping account security alerts active. Security notifications (login alerts, password changes) cannot be disabled as they protect your account.
Accounts inactive for 12 consecutive months are classified as dormant under btpkr's dormancy policy. Marketing messages stop, and the account may incur a small dormancy fee as permitted by the Terms & Conditions. Any remaining balance is held safely and remains yours — simply log back in or contact support to reactivate your account and reclaim your funds.
Deposits & Withdrawals
Payments
Log in to your btpkr account and open the Cashier section. Select your preferred deposit method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, or Visa/Mastercard. Enter the amount (minimum Rs 200) and follow the instructions for your chosen method. Easypaisa and JazzCash deposits reflect in your btpkr account within seconds. IBFT bank transfers may take up to 2 hours to confirm.
The minimum deposit at btpkr is Rs 200 via all supported payment methods. There is no maximum deposit limit imposed by btpkr, though your payment provider (Easypaisa, JazzCash, etc.) may have their own daily or monthly transaction limits. All deposits are held in PKR — there is no currency conversion involved.
Easypaisa and JazzCash withdrawals typically process in under 10 minutes during normal operating hours (08:00–24:00 PKT). NayaPay and SadaPay withdrawals follow a similar timeframe. IBFT bank transfers to Pakistani bank accounts complete within 4 hours on business days. Withdrawals requested outside operating hours are processed at the start of the next available window.
btpkr does not charge any fees on standard deposits or withdrawals. The full amount you request is what arrives in your payment account. Note that your payment provider (e.g. your bank for IBFT) may have their own transaction charges — these are outside btpkr's control. Visa/Mastercard transactions may occasionally incur a small card network surcharge, which will always be disclosed before you confirm.
The minimum withdrawal amount at btpkr is Rs 500. You can withdraw to the same payment method you used to deposit, or to another verified Pakistani payment account in your name. Withdrawals to third-party accounts (accounts not in your name) are not permitted as a fraud prevention measure.
If your deposit hasn't reflected after 15 minutes for Easypaisa/JazzCash (or 3 hours for IBFT), first check that the transaction was actually completed on your payment app — look for a confirmation message and transaction reference number. Then contact btpkr live chat support with your registered mobile number, the deposit amount, the transaction reference, and the time of transfer. Our team can trace and resolve most missing deposits within 30 minutes.
Withdrawals can be delayed or rejected for a few reasons: pending KYC verification, an active bonus with incomplete wagering requirements, a mismatch between the withdrawal account name and your registered name, or a security review. Log in to your account and check for any notifications. If the reason isn't clear, contact live chat support and our team will explain specifically what's needed to process your withdrawal.
btpkr accepts IBFT transfers from all major Pakistani commercial banks including HBL, UBL, MCB, Allied Bank, Meezan Bank, Bank Alfalah, Standard Chartered Pakistan, Faysal Bank, and others. You'll need to provide your account IBAN and the account holder name (which must match your btpkr registered name). IBFT transfers typically complete within 4 hours during business days.
No. All deposits and withdrawals at btpkr must be made through payment accounts registered in your own name. Third-party payments are not accepted and will be returned. This policy exists to protect against fraud and money laundering. If a deposit is received from a third-party account, it will be returned minus any transaction costs incurred.
Yes. All btpkr accounts are denominated in Pakistani Rupees (PKR). Odds are displayed in PKR, balances are held in PKR, and all deposits and withdrawals are processed in PKR. There are no currency conversion fees because no conversion takes place — it's Pakistan's national currency, end to end.
Cricket & PSL Betting
Cricket
btpkr offers deep PSL markets including match winner, top team batsman, top team bowler, total runs (over/under), total wickets, method of dismissal, player of the match, next wicket type, runs off next delivery, and many more. Markets are available pre-match and in-play. In-play odds update ball by ball during live PSL matches. Head to Cricket Betting for the full market list.
In-play betting at btpkr allows you to place bets while a cricket match is in progress. Odds change in real time based on the match situation — runs scored, wickets fallen, run rate, overs remaining. You can place bets between deliveries during a brief market suspension, and your bet is confirmed at the odds displayed at the time of placement. Live cricket betting is available for all PSL matches, internationals, and major domestic tournaments.
If a cricket match is abandoned before a result can be determined (including DLS method if applicable), all unsettled pre-match bets are voided and stakes returned in full to your btpkr account. If a match reaches the minimum number of overs required for a result under DLS rules and a winner is declared, bets are settled on that result. In-play bets settled before abandonment stand.
Yes. btpkr covers all formats of international cricket involving major test-playing nations — Test matches, One Day Internationals, T20 Internationals, and bilateral series. Pakistan international matches receive particularly comprehensive market coverage. You'll find series winner markets, player-specific bets, and in-play options across all major international fixtures throughout the calendar year.
Yes. btpkr covers selected major domestic Pakistani cricket competitions including the National T20 Cup, Quaid-e-Azam Trophy, and departmental tournaments. Coverage varies by competition — the PSL always receives the fullest market depth, followed by the National T20 Cup. Check the cricket betting section for currently available domestic fixtures.
btpkr displays odds in decimal format by default (e.g. 2.50, meaning a Rs 100 bet returns Rs 250 including your stake). You can switch to fractional or American odds from your account preferences. To calculate a potential return: multiply your stake by the decimal odds. For example, Rs 500 at odds of 1.90 returns Rs 950. All returns are credited to your PKR balance immediately after the bet settles.
btpkr offers a cash-out feature on selected cricket markets, allowing you to settle your bet early at a value calculated in real time based on current odds and the match situation. Cash-out is available on match winner markets for PSL and major internationals. Look for the cash-out button next to eligible open bets in your account's bet history screen during a live match.
Yes — they are different products. Fantasy cricket involves selecting a squad of real players and scoring points based on their statistical performance, typically paid out based on a leaderboard. btpkr cricket betting involves wagering real PKR on specific match outcomes or events, with returns based on the odds at the time of your bet. btpkr is a sports betting platform, not a fantasy sports platform.
If you believe a bet has been settled incorrectly, open your bet history, find the relevant bet, and note the bet ID, market, and your expected result. Then contact btpkr support via live chat or email with these details. Our settlements team will review the bet against the official match result and scorecard. If a settlement error is confirmed, your account will be corrected within 24 hours.
Casino & Games
Casino
Andar Bahar is a popular South Asian card game available at btpkr in both RNG (random number generator) and live dealer formats. A single card (the Joker) is drawn and placed in the centre. You bet on whether a card matching the Joker's value will appear on the Andar (left) or Bahar (right) pile. Cards are drawn alternately until a match appears. Visit the Andar Bahar page for full game guides and available tables.
All btpkr slots titles use a certified Random Number Generator (RNG) to determine results. RTP (Return to Player) is the percentage of total bets that a slot returns to players over time — for example, a 96% RTP slot returns Rs 96 for every Rs 100 wagered on average across millions of spins. RTP figures are published for each game on the information screen. btpkr's slots catalogue is sourced from licensed international providers with independently audited RNGs.
btpkr's live dealer games feature real human dealers operating from professional studios, streamed in HD video to your device. You place your bets on a digital interface and the dealer physically handles the cards, dice, or roulette wheel. Results are determined by real physical outcomes — not by software. Live dealer tables are available 24/7 with multiple table options for different PKR stake levels.
btpkr's poker section includes Texas Hold'em cash tables, Sit & Go tournaments, and scheduled multi-table tournaments with PKR prize pools. Tables are available at multiple stake levels from micro-stakes up to high stakes. Visit the Poker page for the current schedule of tournaments and available cash game tables. New poker players can access guide articles from the poker lobby.
If a game crashes, freezes, or disconnects mid-round, the outcome is recorded server-side and your bet is settled based on the result at the point of disconnection. This means if you had a winning round that completed before the crash, your winnings will be credited. If the round was incomplete, the stake is returned. Check your transaction history after reconnecting — if there's a discrepancy, contact support with the game name, time, and bet amount.
Yes. Different games contribute at different rates toward wagering requirements. Slots typically contribute 100%, while table games like blackjack and baccarat may contribute at a lower rate (e.g. 10–20%), and live dealer games vary by promotion. The exact contribution rates for each active promotion are published in the bonus terms on the Promotions page. Always check the terms before selecting a game to clear a bonus.
Yes. btpkr is fully optimised for mobile browsers on Android and iOS. All casino games — slots, Andar Bahar, live dealer tables, and poker — are accessible through your phone's browser without downloading a separate app. The mobile experience is designed for Pakistani players with standard 4G connections and performs well even on mid-range devices. Simply open btpkr in your mobile browser and log in as normal.
Yes. btpkr's responsible gaming tools — including loss limits, session time reminders, and deposit limits — apply across the entire platform including the casino. You can set a loss limit that will pause casino play when you reach a certain amount, a session reminder that alerts you after a defined period of continuous play, and a deposit limit that applies to all funding of your btpkr account. All tools are accessible from account settings in under two minutes.
Bonuses & Promotions
Bonus
The welcome bonus at btpkr is automatically available to all newly registered players on their first deposit. There is no code to enter — simply register your account, make your first deposit, and the bonus is credited to your account. The current offer details, minimum qualifying deposit amount, and wagering requirements are always published on the Promotions page. Bonus terms update periodically so always check the current offer before depositing.
Wagering requirements specify how many times you must bet your bonus amount before it can be withdrawn as real money. For example, a Rs 1,000 bonus with a 10x wagering requirement means you need to place Rs 10,000 in total bets using bonus funds before the bonus converts to withdrawable cash. Progress toward the wagering requirement is tracked in your account under the Bonuses section. Different games contribute at different rates — check the specific bonus terms on the Promotions page.
If you have a promotional code, you can enter it during the registration process on Step 2 of the registration form (the password setup step). There is a dedicated promo code field. If you've already registered without a code, some promotions allow code entry via the Promotions page in your account dashboard. If you're unsure whether a code is still valid, contact support before depositing to confirm.
Yes. btpkr runs regular promotions for existing players including reload bonuses on deposits, cashback offers during PSL season, free bet promotions for major cricket and football events, and slot-specific weekly offers. All current promotions are listed on the Promotions page — check it regularly as offers are updated and new ones added frequently. Existing players can also opt into promotional SMS notifications from account settings.
Bonuses expire if the wagering requirements are not completed within the validity period specified in the bonus terms. Once expired, the bonus balance and any winnings generated from it are removed. To avoid losing a bonus, check the expiry date and wagering progress in your Bonuses section and make sure you complete the requirements before the deadline. If you believe a bonus was removed in error, contact support with the bonus name and the date it disappeared.
No. Bonus funds must have wagering requirements completed before they can be withdrawn. However, you can always withdraw your real-money balance (your own deposited funds) at any time without restriction, even if you have an active bonus. Requesting a withdrawal while a bonus is active may result in the bonus being forfeited — always check the specific bonus terms before withdrawing if you have an uncompleted bonus in your account.
When you have a free bet credited to your account, it will appear as an option on the bet slip when placing a qualifying bet. Select the free bet token from the payment options on the slip instead of entering a PKR amount. Free bets typically return only the winnings — not the stake value itself — when successful. Minimum odds requirements and eligible markets are always specified in the free bet's terms.
Cashback promotions at btpkr return a percentage of your net losses (losses minus winnings) over a defined period back to your account as bonus funds. For example, a 10% weekly cashback on net slots losses up to Rs 5,000 would return Rs 500 in bonus funds if you lost Rs 5,000 on slots during that week. Cashback is credited automatically at the end of the qualifying period and appears in your Bonuses section. Check current cashback terms on the Promotions page.
Security & Login
Security
On the Login page, tap "Forgot password?" and enter your registered mobile number. An OTP will be sent by SMS within 30 seconds. Enter the OTP, then create a new password. The whole process takes under three minutes. If you no longer have access to your registered mobile number, contact live chat support for manual identity verification and password reset assistance.
If you suspect unauthorised access, immediately change your password using the "Forgot password?" flow and contact btpkr support via live chat or email to report the incident. Our security team can review recent login history, device access logs, and transaction activity. If suspicious transactions are confirmed, our team will investigate and take appropriate action. To prevent unauthorised access: enable 2FA, use a unique password, and never share your OTP with anyone.
Go to Account Settings → Security → Two-Factor Authentication and toggle it on. Once enabled, every login to your btpkr account will require a one-time OTP sent to your registered Pakistani mobile number in addition to your password. This means even if someone knows your password, they cannot access your account without your phone. We strongly recommend enabling 2FA for all btpkr accounts.
btpkr accounts are automatically locked after 5 consecutive failed login attempts as a security measure. The lock lifts automatically after 30 minutes, after which you can try again. If you need immediate access, contact live chat support with your registered mobile number — our team can assist with manual identity verification and an early account unlock.
btpkr protects all data using 256-bit SSL encryption — the same standard used by international banks. Your personal information is stored on secure servers with access controls and regular security audits. Financial data for Easypaisa, JazzCash, and card transactions is never stored on btpkr's servers — payments are processed through certified payment gateways. For full details see the Privacy Policy.
Always access btpkr directly by typing the URL (btpkr.ws) into your browser, or use a saved bookmark. Look for the padlock icon in your browser's address bar — this confirms the SSL certificate is valid. btpkr will never ask for your password or OTP via SMS, WhatsApp, or social media. If you receive any such message, it is a scam — report it to support@btpkr.ws immediately. Never click login links sent to you by unknown contacts.
If you tick "Remember me" on the login screen, your session persists for 30 days on that device before requiring re-authentication. Without "Remember me," sessions expire after a period of inactivity (typically 60 minutes). For security, sessions always expire if detected as inactive for an extended period. We recommend only using "Remember me" on your personal mobile device, not on shared or public computers.
btpkr collects and uses your data strictly for account management, identity verification, fraud prevention, and — with your permission — promotional communications. Your data is never sold to third parties. You can review exactly what data is held on you and request deletion (subject to legal retention requirements) by contacting support@btpkr.ws. Full details are in the Privacy Policy.
Sports Betting
Sports
btpkr offers betting on cricket (the core offering), football, esports, and other sports events. The football section covers the Premier League, UEFA Champions League, Europa League, La Liga, Serie A, and Pakistan national team fixtures. Esports covers Valorant, CS2, Dota 2, and mobile titles popular in Pakistan. Navigate from the header menu to reach each sport's dedicated betting page.
Yes. btpkr supports accumulator (parlay) bets where you combine multiple selections into a single wager. All selections must win for the accumulator to pay out, but the combined odds multiply to offer much higher potential returns. The minimum number of selections for an accumulator is 2. You can combine selections across different sports (e.g. cricket and football) in the same bet slip, subject to event timing and market compatibility.
btpkr's football section covers match winner (1X2), both teams to score, over/under goals, correct score, first goalscorer, anytime goalscorer, Asian handicap, and a range of in-play live betting markets. Coverage spans the top European leagues and cups as well as international football including FIFA World Cup qualifiers and CONMEBOL/AFC tournaments. Visit the Football Betting page for live fixtures and available markets.
Esports betting at btpkr works the same way as sports betting — you wager PKR on outcomes of professional esports matches. Available markets include match winner, map winner, total maps played, first kill, and tournament outright winner. btpkr covers major international tournaments for Valorant, CS2, and Dota 2 as well as esports events popular in Pakistan. Visit the Esports Betting page for current fixtures.
A voided bet means the bet is cancelled and your stake is returned in full to your btpkr account. Bets are typically voided when a match is abandoned before a result can be determined, when a market error is identified, or when an event is cancelled. In accumulator bets, a single voided selection reduces the accumulator by that leg — the remaining selections are still live and the payout is recalculated without the voided leg.
btpkr sets maximum stake limits per market that vary by sport, competition, and event. These limits are visible on the bet slip — if your stake exceeds the market maximum, the slip will notify you and reduce the stake to the permitted maximum. Maximum limits exist to manage risk and ensure fair markets for all players. High-volume players can contact support to discuss higher stake options.
btpkr's odds are compiled by our trading team and priced in line with international markets, with additional local knowledge applied to PSL and Pakistan cricket markets. We regularly benchmark our odds against other platforms and aim to offer competitive returns across all sports. The overall margin (the operator's cut built into the odds) is kept low to ensure players receive fair value, particularly on cricket where our focus is strongest.
Your complete betting history is available in your btpkr account under the "Bet History" or "My Bets" section. You can filter by date range, sport, bet type, and settlement status (open, won, lost, void). Individual bets show the selection, stake, odds, and settlement result. Transaction history — deposits, withdrawals, bonus credits — is available separately under the "Transactions" section of your account.
Responsible Gaming
Responsible Gaming
Log in → Account Settings → Responsible Gaming → Deposit Limits. Set a maximum daily, weekly, or monthly deposit amount in PKR. Reductions take effect immediately. Increases require a 72-hour cooling-off period before they activate — this intentional delay gives you time to reconsider. You can also visit the Responsible Gaming page for a full overview of all available tools.
Go to Account Settings → Responsible Gaming → Self-Exclusion. Select a minimum exclusion period of 6 months (or longer, up to permanent). Your account will be deactivated within 24 hours, all marketing will stop, and no new account can be opened under your verified identity during the exclusion period. You can also request self-exclusion directly via live chat or support@btpkr.ws. This is the strongest account protection tool btpkr offers.
A cool-off is a temporary betting break — 24 hours, 48 hours, 7 days, or 30 days — during which you cannot deposit or place bets. Your account remains active and any settled winnings are accessible. Go to Account Settings → Responsible Gaming → Cool-Off Period and select your duration. Cool-offs take effect immediately and cannot be cancelled or shortened once activated. They lift automatically when the period ends.
The first thing to do is use one of btpkr's responsible gaming tools — set a deposit limit or activate a cool-off right now from account settings. If you'd like to talk to someone, contact btpkr's support team at support@btpkr.ws or via live chat — our team handles these conversations with care and without judgement, in Urdu or English, 24/7. For more detailed guidance on self-assessment and support tools, visit the Responsible Gaming page.
btpkr enforces a strict 18+ policy through mandatory age declaration during registration and identity verification checks. Accounts identified as belonging to minors are immediately closed and balances forfeited. If you are a parent or guardian, we also encourage you to use parental control software on devices shared with children to block access to all gambling websites. If you believe a minor is using a btpkr account, contact support@btpkr.ws immediately.
btpkr offers six free responsible gaming tools: (1) Deposit Limits — cap how much you can fund your account; (2) Loss Limits — set a maximum net loss per period; (3) Session Time Reminders — get notified at intervals about your session duration; (4) Cool-Off Periods — temporary betting breaks; (5) Self-Exclusion — long-term account deactivation; (6) Reality Check Notifications — automatic alerts when activity hits certain thresholds. All are accessible from Account Settings → Responsible Gaming in under two minutes.
